Free Technical Support
Our free technical support is available for any of your questions related to our software. You have the following options to get help with our software:
- Via email
- Mia – Your AI Assistent
- Competent digital assistant
- Available to you 24/7
- Type your question into the chat window or select one of the prepared prompts.
- Mia finds the answers for you easily and efficiently.
In addition to the personal support and the AI assistant Mia, you can find various options on our website that can help you with your concerns 24/7:
Additional Services with Service Contract Pro
Customers with a Service Contract Pro receive the following preferential support services:
- Phone support
- Online support via Internet video conferencing
Support for Current Program Versions
Are you utilizing a program version that is older than two or more upgrade release versions, or was a newer version released two or more years prior to your current version? In this case, we will not be able to provide technical support for this version. If you want to upgrade your version, please contact our sales department.
Notes
It is helpful for our technical support if you are able to provide the following information in your inquiries:
- What is the exact version number of your program?
- Which operating system are you using?
- What kind of hardware are you using (processor, graphics card, memory, printer, and so on)?
- Are you using any unusual hardware or software that could cause a problem (for example, another software protected by a dongle)?
- Is it possible to reproduce the problem? If yes, how?
- Does the problem occur for a specific model only, or for all models?
For all questions sent via email, please attach the model in question (without results).
| Support Information | USA | International |
|---|---|---|
| [email protected] | [email protected] | |
| Phone | +1 267 702 2815 |
|
| Hours | Mon-Thu: 8:00 AM – 5:00 PM ET Fri: 8:00 AM - 2:30 PM ET | Mon-Thu: 9:00 AM - 5:00 PM CT Fri: 9:00 AM – 2:30 PM CT |
TeamViewer
Customers with Service Contract Pro have access to support through video conferencing.
For this, download the TeamViewer program with the link below. Start the program and follow the instructions provided by the Dlubal support team.