Service Contract

Customer service is a fundamental pillar of the Dlubal Software company philosophy. We are committed to providing ongoing support to our customers beyond the initial purchase. We provide comprehensive support to ensure our customers can complete their daily work efficiently.

We offer the following levels

FOR MINIMUM REQUIREMENTS

Benefits of Service
Contract Basic

Enjoy access to the latest program version, regular updates including code modifications, and priority email support to ensure quick and efficient assistance for your projects.

THE FIRST CHOICE FOR NEW & PROFESSIONAL USERS

Benefits of Service
Contract Pro

Benefit from all Basic contract features, plus priority phone support with prompt callbacks and online assistance via video conferencing for even faster and more personalized solutions.

Select Your Ideal Contract

More than 13,000 customers trust our support contracts to fulfill their needs in RFEM 6 and other programs. Our dedicated technical support team is here to help with any software-related questions. Explore the following options to get the assistance you need:

MIA (AI) support

Access to Dlubal Free Zone

Software maintenance of the current version

Access to weekly program updates

Special upgrade conditions for purchase

Email support

limited

standard

priority

Priority phone tech support

Prompt callback by support engineers when necessary

Priority online screen-sharing tech support

One-to-one video support

Fast and Experienced

More Than 30 Support Engineers

Our team of over 30 support engineers is available to provide expert assistance. To enhance your software experience with professional support tailored to your needs, please contact our sales team.

Contact Sales Team

First licence

900.00

Next licence

450.00

First licence

110.00

Next licence

60.00

First licence

1,340.00

Next licence

670.00

First licence

170.00

Next licence

80.00

Do you have any questions? Our sales team is here to assist you in selecting the most suitable service contract for your requirements. Contact us today!

Contact Sales Team

Terms and Conditions

You can download the Service Contract for RFEM 6 as a PDF file to view the general terms and conditions.

Download

TeamViewer

Customers with Service Contract Pro have access to support via video conferencing. For this, download the TeamViewer program using the link below.

Download

Ask Individual Question

Do you have a specific question about our products or do you need individual assistance? Please use this form to ask your question.

Ask Question