Service is one of our greatest strengths! The extensive scope of services is one of the great advantages of Dlubal Software. If you have any questions or problems with your calculations, you can use our qualified expert hotline. The service levels are regulated by service contracts. In principle, every user can ask our service engineers technical questions: Dlubal takes all of these questions seriously and answers them within the existing service contracts and other agreements.
Our customer service in support is characterized by a prompt and fast response time. On working days, we aim to provide an answer within 24 hours, for which Dlubal uses competent staff. Infinite queues with creepy elevator music? Not with us! You will always find enough competent support engineers here, so you won't have to wait for a long time. Customers with a concluded service contract always have priority over customers without a service contract.
In order to take full advantage of the software possibilities, Dlubal offers you technical training on the programs. This allows you, as a user, to get started with the software quickly and under qualified guidance.