830x
003220
2019-06-26

Troubleshooting Older Updates and Missing Modules in Network Dongle Systems

I get the error message HASP_UPDATE_TOO_OLD when trying to import an update for our network dongle. What can I do?


Answer:

This error is displayed when importing an update that is older than the last imported update.
First, check in Admin Control Center under Features to see if the purchased modules are already available.


If not all of the purchased modules are available, please follow the instructions below:

Network dongle (hardware dongle):

Please send us the C2V file, which you can create using the RUS tool; see:

Network dongle (softlock):

Please send us the C2V file, which you can create directly in the Admin Control Center; see:


Author

Mr. Flori is the customer support team leader and provides technical support for customers of Dlubal Software.



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