Answer:
To solve this problem, we need further information. Please contact our support team at the email address [email protected] and send us the following information:
- Diagnostics file authorization.txt: You can create the file if you follow the instructions shown in Image 02. To do this, run the program in demo mode.
- Specify which program you are running (RFEM, RSTAB, RX‑TIMBER, SHAPE‑THIN).
- In case you access a network dongle: is your computer located on the same network as the license server, or is a VPN connection used to communicate with the server?
Thank you.
