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003463
Dipl.-Ing. (FH) Walter Fröhlich
2019-08-16

License Problems with NET Softlock

We received a NET softlock and activated it successfully on the license server. However, after the installation of the programs on a user's PC, the "Authorization" dialog box appears when starting the program. If I select the "Use full version" option and refer to the authorization file, I get a message saying that the license has already been activated. What should I do?

Answer:

If no authorization file is already being used on the computer, the program tries to reactivate the softlock. Since this is already active, the corresponding message appears. There are two ways to apply the already activated license to the clients.

  1. Select the "Use demo version" option in the "Authorization" dialog box and load the authorization file as follows: Help → Authorization → Load Authorization File
  2. Rename the AUTHOR.ini file to AUTHORE.ini and save it in the directory C:\ProgramData\Dlubal\Global\General Data.
Error No. 2594
Error No. 2594
Author

Mr. Fröhlich provides technical support to our customers and is responsible for development in the area of reinforced concrete structures.

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