Answer:
Our service contracts include updates (such as RFEM 5.01, 5.02, …) of the current program version. They include new features, bug fixing, optimization, and adjustments due to code changes for the entire program family. Upgrades to higher program versions are generally not covered by the service contract, but appear at relatively large intervals due to long contract terms and intensive further development of the current program version.
Upgrades have to be purchased at release, but are offered with a discount if you have an existing service contract.
This fact has some advantages for you as a customer. This means lower operating costs for the service contracts as well as the option to determine the point in time for investing in upgrades.
