Answer:
Check to see if the signal light of the dongle is on (see Image 01). If not, try another USB slot, preferably directly on the motherboard and not on a USB hub or the front of the computer.
If the light is still not on, perform a test on another PC with RFEM 5, RSTAB 8, SHAPE-THIN, or RX-TIMBER installed. If the result is the same, the dongle is most likely damaged and needs to be replaced.
If an error message appears even when the signal light is on, please make sure that you are using the most current authorization file author.ini.
If you cannot solve the problem, please send us a screenshot of the error message, a brief description of the problem, and the diagnostic file; you can generate this using the program menu Help (see Image 02).
