Respuesta:
RFEM 5 y RFEM 6 tendrán contratos de servicio separados con los dos niveles Basic y Pro disponibles para ambas generaciones. You can maintain your RFEM 5 service contract to continue receiving program updates and priority tech support. If you choose to discontinue the RFEM 5 service contract, you can continue using the program but will no longer have access to any program updates.
One significant difference from the RFEM 5 service contract is that when a service contract is purchased for RFEM 6, it will also be required to purchase a service contract for each add-on. The reason for this is you now have access to all national and international standards for a given material (for example, concrete design according to ACI 318, CSA A23.3, EC2, and so on, in one add-on). Program updates will include significant updates for the add-ons including the addition of new standards when available.
It’s highly suggested that a service contract is purchased for RFEM 6 as significant development will continue over the next several years for this new generation and will be provided through program updates to those with a valid service contract. Both the Basic and Pro levels will provide access to the latest program updates while the Basic will provide priority email technical support only and the Pro will provide priority email, phone, and screen-sharing technical support.
