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Service Contracts

...to benefit in multiple ways 
Top customer service is one of the main corner stones of the Dlubal company mission because the interest in our customers does not
 end at the point of sale. 
We offer additional support if it is needed for your daily work.
We offer you the following service contracts for all Dlubal programs which are based on Windows operating systems.
Service contractFirst licenseNext license
RSTAB family
Basic		400,00100,00
RFEM family
Basic		500,00100,00
RX-TIMBER family
Basic		400,00100,00
SHAPE-THIN
Basic		200,00 50,00
SHAPE-MASSIVE
Basic		200,00 50,00
CRANEWAY
Basic		200,00 50,00
PLATE-BUCKLING
Basic		200,00 50,00

Services:
  • Maintenance of current and previous version
  • Automatic delivery of updates (bug fixes, minor program modifications) for all programs of the program family for which the service contract was concluded (up to three times per year, download via Dlubal Extranet)
  • Preferential treatment for hotline service by email or fax machine
  • Benefits with regard to future upgrades (major program developments that are not free of charge) of main programs
Service contractFirst licenseNext license
RSTAB family
Pro		800,00150,00
RFEM family
Pro		900,00150,00
RX-TIMBER family
Pro		800,00150,00
SHAPE-THIN
Pro		400,00100,00
SHAPE-MASSIVE
Pro		400,00100,00
CRANEWAY
Pro		400,00100,00
PLATE-BUCKLING
Pro		400,00100,00

Contains the following service features in addition to the Basic service contract:
  • Telephone support and immediate call-back that is guaranteed in case you are not able to speak immediately to one of our service technicians
  • Online support via desktop sharing tools if required
Separate service contracts are required for the program families RSTAB, RFEM and RX-TIMBER as well as the stand-alone programs SHAPE-THIN, SHAPE-MASSIVE, CRANEWAY and PLATE-BUCKLING. However, provided that a service contract is aquired for the RSTAB or RFEM family, service will also be included for stand-alone programs. When Dlubal products are used with a network dongle, a separate service contract is required at each business location.

Basis of calculation

Service contracts can be concluded only for the total number of licenses of main programs (RSTAB family, RFEM family, RX-TIMBER family) or stand-alone programs. If you acquire additional licenses of main or stand-alone programs later for which a service contract already exists, a service contract like the existing one is automatically regarded as concluded for these additional licenses.

Calculation period

The calculation period for a service contract is a full year, beginning on the day of the contract conclusion. Service contracts for additional licenses which are concluded later are billed pro rata for the remaining period until the next due date of the service contract for the first licence, then on an annual basis together with the service contract for the first licence.

Contract amendments

Modifications to the contract are always possible. Price adjustments that may be necessary will be made on the next maturity date.

Price adjustments

Dlubal Engineering Software reserves the right to make necessary price adjustments.

Termination of contract

The service contract can be terminated by both of the contracting parties without giving reasons. The service contract will automatically be renewed for another year unless Dlubal Engineering Software is notified one month before the current service contract expires. The minimum term of the contract is one year.

Supplementary provision


The contractual services refer to the currently available as well as to the previous version of the main program. If there are more than two upgrade steps between the version that you are currently using and the program version currently available on the market, or if the previous version of the main program has been replaced by a new version for more than two years, the service contracts Basic and Pro become automatically general hotline support contracts without further update deliveries. The annual prices correspond to the prices of the regular contracts.

Severability clause

If a provision of this contract is completely or partially illegal, invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of this contract. In this case, the parties involved agree that the illegal or invalid provision will be replaced by a legal and valid provision that is reasonable for both parties and comes as close as possible to the economic intent of the invalid or ineffective provision.
We point out that we save the data required for processing business transactions.
Download service contract RSTAB (PDF file)
Download service contract RFEM (PDF file)
Download service contract RX-TIMBER (PDF file)
Download service contract SHAPE-THIN (PDF file)
Download service contract SHAPE-MASSIVE (PDF file)
Download service contract CRANEWAY (PDF file)
Download service contract PLATE-BUCKLING (PDF file)

NOTE

Do you have any questions about our products? Do you need advice for your current project? Use our free fax and e-mail hotline.
Hotline
Find more information about our update and upgrade conditions.
Updates/Upgrades

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Training details

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